Information obligation according to the Consumer Dispute Settlement Act (VSBG):

We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Consumer information on alternative dispute resolution in accordance with Regulation (EU) No. 524/2013: 
The European Union's internet platform for online dispute resolution (so-called "ODR platform") for consumers can be accessed via the following link: ec.europa.eu/consumers/odr/

Sources: Disclaimer eRecht24